Refund Policy

Last updated: June 2026 | Covers all Fotozu subscriptions and purchases

Refund Policy Overview

Fotozu offers a 30-day money-back guarantee on all paid subscription plans. We're confident you'll love our platform, but if you're not satisfied, we'll refund your payment.

This policy applies to subscription plans, credit purchases, and storage upgrades purchased through Razorpay.

Refund Eligibility

Eligible for Refund

  • Paid subscription plan or credit recharge within 30 days of purchase
  • Not used more than 50% of the storage/features included in the plan
  • No major technical violations (abuse, ToS breach)
  • First refund request for your account (legitimate use case)
  • Original transaction processed through Razorpay

NOT Eligible for Refund

  • More than 30 days have passed since purchase
  • Used 50%+ of included storage or exported albums
  • Multiple refund requests on the same account
  • Account suspended for ToS violations
  • Free tier or upgrades/downgrades to lower plans
  • Extra storage blocks (sold separately at ₹100/block)

Refund Timeline

0-3 Days

Submit refund request via dashboard or support

3-5 Days

Fotozu reviews and approves/denies request

5-10 Days

Razorpay processes refund to your original payment method

10-15 Days

Funds appear in your bank account (varies by bank)

Note: International credit cards may take longer (15-21 days) due to banking processes. Your bank determines final timing.

How to Request a Refund

Option 1: Dashboard

  1. Log in to your Fotozu account
  2. Go to Settings → Billing
  3. Find the payment you want to refund
  4. Click "Request Refund"
  5. Provide a reason and submit

Option 2: Email

Email support@fotozutech.com with:

  • Your account email
  • Transaction ID (from invoice)
  • Plan/item name
  • Reason for refund

Subscription Cancellation vs. Refund

Cancel Subscription

Stop future auto-renewals without refunding the current billing cycle.

  • Effective at end of current cycle
  • No penalty or wait period
  • Account downgraded to Free
  • Data exceeding free tier limit deleted

Request Refund

Get money back for the current billing cycle within 30 days.

  • Within 30 days of purchase
  • Full amount credited to original payment method
  • Subscription also cancelled
  • Account downgraded to Free

Refund Conditions & Limits

  • Storage Usage: Accounts that have used 50%+ of storage are not eligible (backup protection)
  • One Refund Per Account: Maximum one refund per account. Repeat requests may be denied
  • Data Deletion: Upon refund, all data exceeding the Free plan limit (10GB) will be permanently deleted after 7-day grace period
  • Active Services: If you've exported albums or published galleries, refunds may be declined
  • Family/Shared Accounts: Only the account holder can request refunds
  • Terms of Service Violations: Accounts in violation are not eligible for refunds

Partial Refunds (Pro-Rata)

If you've used the plan for part of the month and request a refund:

Calculation

Refund = (Days Remaining / Days in Cycle) × Plan Price

Example

If you purchased the ₹999/month Standard plan and request a refund after 10 days (20 days remaining):
(20 / 30) × ₹999 = ₹666 refunded

Dispute Resolution

If your refund request is denied or you disagree with the decision:

Step 1: Contact Fotozu Support

Email support@fotozutech.com with your transaction ID and appeal reason

Step 2: Escalation Review (3-5 Days)

Our billing team will review your case and provide a final decision

Step 3: Payment Processor Appeal (Optional)

If still unsatisfied, you can file a dispute directly with Razorpay or your bank (chargeback)

Chargebacks & Bank Disputes

Important Notice

If you file a chargeback without first requesting a refund through us, your account will be permanently suspended. Our policy is to work with customers directly. Chargebacks are a last resort after our refund process fails.

  • Always contact us first — We resolve 95%+ of refund requests within 5 days
  • Chargebacks trigger investigation and account review
  • Multiple chargebacks may result in permanent ban from Fotozu
  • Valid chargebacks (fraud, unauthorized) are handled separately

GST & Tax Refunds

  • All refunds include the GST (18%) charged at purchase
  • If eligible, full refund amount is credited to your payment method
  • For GST invoices or tax documentation, contact support@fotozutech.com
  • Fotozu issues GST credit memos for refunded invoices

Special Circumstances

Duplicate Charge

If charged twice by mistake, the duplicate charge is refunded immediately without the 30-day requirement or usage limits.

Unauthorized Transaction

If your account was hacked or payment made without consent, contact us immediately with evidence. We'll investigate and issue a refund.

Service Unavailability

If Fotozu was unavailable for 48+ hours during your billing cycle due to our error, you're eligible for a pro-rata refund.

Account Termination by Fotozu

If we close your account due to ToS violation, remaining balance is forfeited. No refund unless we initiated the termination.

Refund Support

Questions or need help with a refund?

Email: support@fotozutech.com

Response Time: 24-48 hours on business days

Phone/WhatsApp: +91 797-789-8161

Include your transaction ID and plan name in your request.

Related Policies

Payment Policy> Terms of Service>